jorvalentia - Master Financial Negotiation Skills | Professional Education Australia

Introduction and Commitment

jorvalentia Financial Education Services respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect information when you interact with our financial negotiation skills training programs and services. We operate under Australian privacy laws and international best practices.

By using our services, participating in our programs, or visiting our website, you agree to the collection and use of information as described in this policy. We encourage you to read this policy carefully and contact us if you have any questions.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when enrolling in programs, requesting information, or communicating with us:

Full name, email address, and phone number
Mailing address and billing information
Educational background and professional experience
Learning goals and career objectives
Payment information and transaction history
Communication preferences and accessibility needs

Learning and Progress Data

To provide effective education services, we collect information about your learning journey:

Course completion rates and assessment results
Participation in workshops and practical exercises
Questions asked during sessions and feedback provided
Learning preferences and areas of focus
Progress tracking and milestone achievements

Technical Information

When you use our digital platforms, we automatically collect certain technical information:

IP address, browser type, and operating system
Pages visited, time spent, and navigation patterns
Device information and screen resolution
Login times and system interaction data
Error reports and technical support requests

How We Use Your Information

Purpose	Information Used	Legal Basis
Program delivery and support	Contact details, learning progress, preferences	Contract performance
Payment processing	Billing information, transaction history	Contract performance
Communication and updates	Contact details, communication preferences	Legitimate interest
Service improvement	Usage data, feedback, technical information	Legitimate interest
Legal compliance	All relevant personal information	Legal obligation

We use your information to provide personalized learning experiences, track your progress, and offer relevant support. Your learning data helps us understand which teaching methods work best and allows us to continuously improve our programs.

Information Sharing and Disclosure

Important: We Never Sell Your Personal Information

jorvalentia does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information in specific circumstances outlined below.

Service Providers

We work with trusted service providers who help us deliver our programs:

Payment processors for secure transaction handling
Learning management system providers for course delivery
Email service providers for program communications
Cloud storage providers for secure data management
Analytics providers for usage insights and improvements

Legal Requirements

We may disclose your information when required by Australian law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Investigate potential fraud or security breaches
Enforce our terms of service and policies

Data Security and Protection

We implement multiple layers of security to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include both technical and organizational safeguards.

Technical Security Measures

SSL/TLS encryption for all data transmission
Encrypted storage of sensitive personal information
Regular security updates and vulnerability assessments
Firewall protection and intrusion detection systems
Secure backup procedures and disaster recovery plans
Multi-factor authentication for staff access

Organizational Security Measures

Access controls limiting data access to authorized personnel
Regular staff training on privacy and security practices
Confidentiality agreements with all team members
Regular review and updating of security procedures
Incident response procedures for security breaches

Data Breach Notification

In the unlikely event of a data breach that may affect your personal information, we will notify you and relevant authorities within 72 hours, as required by Australian privacy laws.

Your Privacy Rights

Under Australian privacy legislation and international privacy standards, you have several rights regarding your personal information. We're committed to making it easy for you to exercise these rights.

Access and Correction Rights

Request a copy of all personal information we hold about you
Ask for corrections to inaccurate or outdated information
Receive information about how your data is being used
Request details about who we've shared your information with

Control and Deletion Rights

Request deletion of your personal information (subject to legal requirements)
Withdraw consent for optional data processing activities
Opt out of marketing communications at any time
Request data portability for information you've provided
Object to processing based on legitimate interests

How to Exercise Your Rights

To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days and may ask you to verify your identity to protect your privacy.

For complex requests, we may need additional time and will keep you informed of our progress. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services, comply with legal obligations, and protect our legitimate business interests.

Information Type	Retention Period	Reason
Course enrollment and progress	7 years after completion	Educational records, certification verification
Payment and billing information	7 years after last transaction	Australian tax and accounting requirements
Marketing communications preferences	Until you opt out or 3 years of inactivity	Respecting communication preferences
Technical logs and usage data	2 years	Security monitoring and service improvement
Support communications	3 years after resolution	Service quality and dispute resolution

When retention periods expire, we securely delete or anonymize your information. In some cases, we may need to keep certain information longer to comply with legal requirements or resolve disputes.

International Data Transfers

Some of our service providers are located outside Australia, which means your personal information may be transferred to and stored in other countries. We ensure these transfers are conducted safely and in compliance with Australian privacy laws.

Transfer Safeguards

We only work with providers in countries with adequate privacy protections
Contractual agreements ensure equivalent privacy protections
Regular audits of international service providers
Encryption requirements for all international data transfers
Right to request information about specific transfer arrangements

Countries where your data may be processed include the United States, Canada, and European Union member states, all of which have strong privacy frameworks or adequate protection determinations.

Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance your experience and provide better services. We believe in transparency about how these technologies work and giving you control over their use.

Types of Cookies We Use

Essential cookies: Necessary for basic website functionality and security
Performance cookies: Help us understand how visitors use our website
Functional cookies: Remember your preferences and improve your experience
Analytics cookies: Provide insights into website usage and effectiveness

You can manage cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may affect website functionality, but essential cookies will remain active to ensure security and basic operations.

Updates to This Privacy Policy

We regularly review and update this privacy policy to reflect changes in our practices, services, or applicable laws. We'll notify you of significant changes through multiple channels to ensure you stay informed.

How We Notify You of Changes

Email notification to all active program participants
Prominent notice on our website homepage
Updates in program communications and newsletters
Direct notification for changes affecting your specific rights

Minor updates, such as clarifications or formatting changes, may be made without notice. However, any changes that materially affect how we collect, use, or protect your information will be communicated at least 30 days before taking effect.